Matcha whisk
Matcha whisk
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Delivery and trading conditions
VAKKA ApS
CVR: 41733497
AL Drewsensvej 2
2100 Copenhagen East
info@vakka.com
Payment
VAKKA ApS accepts online payments with; Visa/Dankort, Visa, Visa Electron, Maestro, Mastercard Online.Payment will only be debited from your account when the item is shipped or the virtual product is created, unless otherwise agreed or stated in your order. When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved on your account in accordance with the terms of your card, until we withdraw or reject the payment.
All amounts on the website include VAT and other charges.
The website uses the following currencies for pricing: Denmark - Kroner (DKK)
Delivery
The delivery time for your order is 2-4 working days.
Delivery area: Denmark
VAKKA ApS ships goods with the following: GLS - Business, GLS - Private, GLS - Parcelshop
The freight is calculated based on weight.
You will be able to choose between having the package sent "without delivery" or "with delivery". You will always receive a track and trace number so that you can follow your package from our warehouse to your home.
Right of withdrawal
No right of withdrawal is granted for food purchased in our webshop, as these are of such a nature that, according to Danish legislation, a right of return cannot or should not be granted.
Read more on the Consumer Ombudsman's website
The condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store. If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to VAKKA ApS to assess the condition of the item.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all errors in software, material and manufacturing. Complaint regarding errors and defects must be reported to VAKKA ApS within a reasonable time after receipt of the goods. Here the max. two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs. The complaint is waived in the event of incorrect or unusual operation of the product.
VAKKA ApS covers the return costs to a reasonable extent.
When returning, contact the company:
VAKKA ApS
AL Drewsensvej 2
2100 Copenhagen East
info@vakka.com
Tel: +45 50101028
Complaints will not be accepted if these have been sent cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not share your personal information with others. They are only registered in our customer register. You can have your information deleted at any time.
In order for you to enter into an agreement with VAKKA ApS , we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal data with the aim of being able to deliver the goods to you. The personal information is registered with VAKKA ApS and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of VAKKA ApS has access to the information that is registered about you. The data controller in VAKKA ApS does not store and transmit customer information encrypted. As registered with VAKKA ApS you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to info@vakka.com
Cookies
At http://www.vakka.com, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time, see how here: https://minecookies.org/cookiehandtering/
Consumer protection
Read more about your protection as a consumer when you buy via the shopify websiteAppeal options
In the event of a complaint, our e-mail address must be stated: info@vakka.com
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via The complaints portal for the House of CommonsFor EU citizens outside the EU, complaints must be sent via the EU Commission's online complaints platform: ec.europa.eu
Standard cancellation form
- To VAKKA ApSI hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods and the provision of the following services:
- Order date/received date
- The consumer's name
- The consumer's address
- The consumer's signature
- Date